At Basikoo, we offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must meet the following criteria:
It must be in the same condition as when you received it
Unworn, unused, and with all tags still attached
In its original packaging
You must also provide the receipt or proof of purchase.
To begin a return, please contact us at basikoo@jdy.kingkungmeta.com. If your return is approved, we will send you a return shipping label along with instructions on how and where to send the package. Please note that items returned to us without first requesting a return will not be accepted.
For any questions regarding returns, feel free to reach out to us at
basikoo@jdy.kingkungmeta.com.
Please inspect your order upon receiving it. If the item is defective, damaged, or incorrect, contact us immediately so we can assess the situation and resolve the issue for you.
Some items are non-returnable, including:
Perishable goods (such as food, flowers, or plants)
Custom-made or personalized items
Personal care products (like beauty items)
Hazardous materials, flammable liquids, or gases
If you're unsure whether an item qualifies for a return, please reach out to us with your concerns.
Unfortunately, we cannot accept returns on sale items or gift cards.
To exchange an item, the best method is to first return the item you have, and once the return is approved, you can place a new order for the item you want.
Once we receive and inspect your returned item, we will notify you about whether the refund has been approved. If approved, your refund will be processed to your original payment method. Please note, it may take some time for your bank or credit card company to finalize and post the refund.
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