Refund Policy

Return Policy

At Basikoo, we offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• It must be in the same condition as when you received it

• Unworn, unused, and with all tags still attached

• In its original packaging

• You must also provide the receipt or proof of purchase.

How to Start a Return

To begin a return, please contact us at basikoo@jdy.kingkungmeta.com. If your return is approved, we will send you a return shipping label along with instructions on how and where to send the package. Please note that items returned to us without first requesting a return will not be accepted.

For any questions regarding returns, feel free to reach out to us at

basikoo@jdy.kingkungmeta.com.

Damaged or Incorrect Items

Please inspect your order upon receiving it. If the item is defective, damaged, or incorrect, contact us immediately so we can assess the situation and resolve the issue for you.

Exceptions / Non-returnable Items

Some items are non-returnable, including:

• Perishable goods (such as food, flowers, or plants)

• Custom-made or personalized items

• Personal care products (like beauty items)

• Hazardous materials, flammable liquids, or gases

If you're unsure whether an item qualifies for a return, please reach out to us with your concerns.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To exchange an item, the best method is to first return the item you have, and once the return is approved, you can place a new order for the item you want.

Refunds

Once we receive and inspect your returned item, we will notify you about whether the refund has been approved. If approved, your refund will be processed to your original payment method. Please note, it may take some time for your bank or credit card company to finalize and post the refund.